Privacy Policy

This Privacy Policy explains how JCAR Development ("we," "us," or "our") collects, uses, and protects your information when you use MyTownView ("the Service"). By using the Service, you agree to the practices described here.

If you have questions, contact us at support@jcar.dev.

Effective date: March 1, 2026

Information We Collect

Account Data

When you create an account, we collect your name, email address, and password (stored as a secure hash). You may optionally provide your role/title, organization, and town of interest.

Contact & Request Submissions

If you submit a contact form or town coverage request, we collect the information you provide (name, email, message, requested town).

Feedback

We collect feedback you submit, including star ratings, comments, and cancellation reasons, to improve the Service.

Payment Information

Payments are processed by Stripe. We store your Stripe customer ID and subscription status but never store your credit card numbers, bank account details, or other payment credentials. See Stripe's Privacy Policy for how they handle payment data.

Automatically Collected Data

We use Google Analytics (GA4) and Microsoft Clarity to collect usage data such as IP address, device type, browser, pages visited, and interaction patterns. This data helps us understand how the Service is used and improve the experience.

Microsoft Clarity may record session replays — including mouse movements, clicks, and scrolling behavior — to help us identify usability issues. These recordings do not capture passwords or payment information.

How We Use Your Information

• Provide, maintain, and improve the Service
• Process payments and manage subscriptions
• Respond to support requests and feedback
• Improve AI chat answer quality and relevance
• Analyze usage patterns and optimize performance
• Detect and prevent fraud, abuse, or security threats
• Comply with legal obligations

Our legal bases for processing your information include: performance of a contract (providing the Service and processing payments), legitimate interests (improving the Service, analytics, security), consent (where applicable, such as cookie preferences), and compliance with legal obligations.

How We Share Your Information

We do not sell your personal information. We share data only with the following service providers as necessary to operate the Service:

• Stripe — payment processing
• Google Analytics (GA4) — website analytics
• Microsoft Clarity — session replay and heatmaps
• Slack — internal team notifications (contact submissions, feedback, and cancellation reasons are forwarded to private team channels)

We do not share your AI chat questions or answers with any third-party AI providers.

We may disclose information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

Cookies & Tracking

We use cookies for:

• Session cookies — authentication and login state
• Google Analytics — pseudonymized usage tracking
• Microsoft Clarity — session recording and analytics

You can manage cookie preferences through the cookie consent banner displayed on the site.

Data Retention

• Account data — retained while your account is active, deleted upon account deletion request
• AI chat logs — 24 months, then anonymized or deleted
• Analytics data — retained per Google and Microsoft's default settings
• Payment records — retained as required for tax and legal compliance

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Request a portable copy of your data
• Withdraw consent for data processing
• Object to certain uses of your information

To exercise any of these rights, email support@jcar.dev. We will respond within 30 days.

Data Security

We protect your data using HTTPS/TLS encryption in transit, securely hashed passwords, self-hosted AI infrastructure, and database access controls. While no system is 100% secure, we take reasonable measures to safeguard your information.

Children's Privacy

The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us at support@jcar.dev and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date at the top. Continued use of the Service after changes constitutes acceptance of the revised policy.